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Register an accident in the Europrotocol app

The Euro protocol is a quick way to register an accident without calling the traffic police and receive compensation from the insurance company. An accident notification will be sent to the insurance company automatically. 


We tell you what is needed for this and why it is convenient.

Advantages

  • Registration up to 15 minutes
  • Without calling the traffic police
  • No visit to the insurance company
  • Payouts in up to 6 days



Mandatory requirements

For registration through the European Protocol, the following conditions must be met:

  • Mobile numbers of the participants of the accident are registered in the Mobile Citizens Database;
  • The amount of repair of the injured party for 2024 does not exceed 369 thousand tenge (not more than 100 MRP);
  • No harm was caused to life or health of citizens;
  • Only vehicles are damaged as a result of the accident (without damage to other property);
  • Both participants of the accident have valid compulsory automobile insurance policies;
  • There are no disagreements between the drivers regarding the list of damages and circumstances of the road accident.


If at least one of the participants in the accident does not have an insurance policy, then traffic police officers must be called to register the accident.


How to register?

  • The Europrotocol application must be downloaded by both participants of the accident in the AppStore or Google Play.
  • Register in the Database of Mobile Citizens (BMG) if you have not been registered before. Instructions are available at the link.
  • Both participants need to register in the Europrotocol application. Upon registration, you will need to consent to the collection and processing of your personal data by responding to an SMS from 14.
  • Submit your application in the application and fill in the details carefully. Both parties to the accident indicate the damage to the car and sign the statement using an Electronic Digital Signature.



A video tutorial on the Europrotocol application is available at the links:



If you have any questions about the Europrotocol application, please contact the hotline number.

2570 - The service is free for all operators in the Republic of Kazakhstan.