Часто Задаваемые Вопросы о Страховании

Question 1

What is considered an insured event?

Accepted Answer

An insured event is an accident that causes damage to your vehicle.

Question 2

I am going to Europe. How many people can I add to the policy?

Accepted Answer

For a Schengen visa, there can be only one insured person per policy. A separate policy must be issued for each person. For a child, the policy is issued by the parent.

Question 3

What should I do if I need urgent medical assistance abroad?

Accepted Answer

Immediately contact the Assistance service and provide: • Your Full Name; • Your insurance company — Halyk Insurance; • Answers to the operator's questions. Important: Notify the Assistance service as early as possible to coordinate treatment and avoid a claim denial. If you don't need a doctor, but your baggage is lost or your apartment is damaged, call the Halyk Insurance Contact Center: +7 (727) 331 00 00 or WhatsApp: +7 777 090 18 50.

Question 4

What to do when an insurance event occurs?

Accepted Answer

1. Notify the Insurance Company of the insured event by calling 797 from your mobile phone within 3 days. 2. Report the event to 102 (Traffic Police), or 103 (Ambulance) if there are casualties. 3. Take photographs or record a video of the vehicle and the scene of the accident. 4. Do everything possible to prevent or mitigate damage and preserve the insured vehicle. 5. File an insurance claim online in the Halyk app.

Question 5

What is the Europrotocol?

Accepted Answer

It's a way to report an accident yourself in the app, without the need for the police or trips to court. Why it's convenient: • Fast: no need to wait for a patrol car or file paper reports. • No fines: the culprit doesn't pay an administrative fine. • Instant payment: a payment of up to 100 MCI (432,500 ₸) will arrive on your card faster than with a standard report.

Question 6

What should you not do in the event of an accident?

Accepted Answer

The following is prohibited: • Leaving the scene of the accident • Moving vehicles, debris, or other objects until you have taken photographs when completing the electronic accident report or until the traffic police arrive • Misrepresenting the circumstances of the accident • Leaving injured parties without assistance • Trusting persuasion if the other party offers to "settle later" or compensate for damages without completing the necessary paperwork • Signing blank or unread documents

Question 7

What is Compulsory car insurance?

Accepted Answer

It is a mandatory insurance policy that covers damage caused to other people and their property in a car accident that is your fault.

Question 8

What documents are required to file an insurance claim?

Accepted Answer

To file an insurance claim, please prepare the following: • Identification document of the applicant. • Driver's license (of the driver at the time of the accident). • Vehicle Registration Certificate (VRC) of the damaged vehicle. • Bank details (IBAN and account details in PDF format) of the owner of the damaged vehicle for payment transfer.

Question 9

What does the SMS from number 1414 mean?

Accepted Answer

This is a request for consent to the processing of personal data. Approval is required, otherwise the policy cannot be issued.

Question 10

What does the SMS from number 1414 mean?

Accepted Answer

This is a request for consent to the processing of personal data. Approval is mandatory; otherwise, the policy cannot be issued.

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