Часто Задаваемые Вопросы о Страховании

Question 1

How quickly are payments made under the Europrotocol?

Accepted Answer

Payments up to 6 days.

Question 2

What do you need to do when registering in the Europrotocol application?

Accepted Answer

When registering in the Europrotocol application, the participant in the accident must agree to the collection and processing of his personal data through access control to personal data via SMS. If you have any questions regarding the Europrotocol application, please call +7 (727) 339 3188

Question 3

How to register the Europrotocol in the Halyk application?

Accepted Answer

In the Halyk application, in the "Insurance" section, go to "Contracts" and find the "Europrotocol" button, clicking on which will redirect you to the Europrotocol application.

Question 4

What are the stages of registration in the Mobile Citizen Database to use the Europrotocol?

Accepted Answer

Registration in the Mobile Citizens Database can be carried out through the eGov.kz portal or using the eGov mobile application. Instructions https://egov.kz/cms/ru/articles/mobilecitizen

Question 5

What is the Europrotocol?

Accepted Answer

The Europrotocol is a method of registering an accident without involving the traffic police and going to court, allowing you to receive compensation from the insurance company. Those involved in the accident need to download the mobile application in the App Store

Question 6

Where can I download the Europrotocol app?

Accepted Answer

The Europrotocol application can be downloaded from the App Store or Google Play.

Question 7

What are the mandatory conditions for filing an insured event under the Europrotocol?

Accepted Answer

- mobile numbers of road accident participants are registered in the Mobile Citizens Database; - an accident involves only two vehicles (without damage to other property); - both participants in the accident have valid compulsory car insurance policies; - the amount of damage to the injured party for 2026 does not exceed 432 500 tenge (not higher than 100 MCI); - participants in a traffic accident should not have disagreements with the definition of the culprit and the victim; - no harm to the health and property of third parties.

Question 8

How to register an accident in the Europrotocol application?

Accepted Answer

- Participants are authorized in the mobile application; - Indicate the date, time and place of the accident. - Enter the details of the person responsible for the accident and the driver. - Enter vehicle data: mileage, VIN code. - Take general photos of the street and the vehicle with a license plate on four sides. - Mark the locations of damage. - Waiting for confirmation from the system.

Question 9

What is the maximum damage under the European Protocol?

Accepted Answer

The amount of damage up to 100 MCI - from January 1, 2026, 432 500 tenge.