Часто Задаваемые Вопросы о Страховании

Question 1

What is considered an insured event?

Accepted Answer

An insured event is an accident that causes damage to your vehicle.

Question 2

What to do when an insurance event occurs?

Accepted Answer

1. Notify the Insurance Company of the insured event by calling 797 from your mobile phone within 3 days. 2. Report the event to 102 (Traffic Police), or 103 (Ambulance) if there are casualties. 3. Take photographs or record a video of the vehicle and the scene of the accident. 4. Do everything possible to prevent or mitigate damage and preserve the insured vehicle. 5. File an insurance claim online in the Halyk app.

Question 3

What vehicles can I insure?

Accepted Answer

We insure passenger cars, SUVs, minivans, and minibuses with no age restrictions, registered in the Republic of Kazakhstan and having passed the vehicle inspection.

Question 4

What does the SMS from number 1414 mean?

Accepted Answer

This is a request for consent to the processing of personal data. Approval is required, otherwise the policy cannot be issued.

Question 5

How many drivers can I add to my policy?

Accepted Answer

You can add up to 3 drivers.

Question 6

What's not covered by the policy?

Accepted Answer

• Falling objects • Unlawful actions • Theft • Vehicle fire • Natural disasters • Sinkholes To protect against these risks, we recommend purchasing a Halyk CASCO policy

Question 7

What risks does CASCO Lite protect against?

Accepted Answer

CASCO Light covers damage to your vehicle after an accident, whether it's your fault or the fault of the other party.

Question 8

How to download the policy?

Accepted Answer

In the app: “Insurance” section → Profile → CASCO Light policy → Download. On the website: Personal Account → Policies → CASCO Light Policy → Download.

Question 9

Do I need to have a vehicle inspection when purchasing CASCO Lite?

Accepted Answer

No, a vehicle inspection is not required for CASCO Lite.

Question 10

Which vehicles are not insured?

Accepted Answer

We do not insure vehicles used as taxis or rental vehicles, as well as motorcycles, trucks, buses, and special equipment.

Question 11

When does the policy take effect?

Accepted Answer

From the date you selected, but no earlier than 3 days after registration.

Question 12

What is the difference between CASCO Light and MTPL?

Accepted Answer

What is the difference between CASCO Light and MTPL? Compulsory MTPL insurance is mandatory by law and only covers damage to other parties involved in an accident. CASCO Lite is voluntary coverage for your car against damage in an accident, even if you are at fault.

Question 13

Why isn't the policy being issued if I responded to the SMS?

Accepted Answer

The system only accepts numbers, not the words "Yes", "Иә", or "OK." Refresh the page and repeat the process.

Question 14

What rates and payments are provided under CASCO Lite?

Accepted Answer

Several plans are available: • 18,000 ₸/year – payments up to 300,000 ₸ • 30,000 ₸/year – payments up to 500,000 ₸ • 48,000 ₸/year – payments up to 800,000 ₸

Question 15

What is a CASCO Lite policy?

Accepted Answer

CASCO is a voluntary car insurance policy. It covers repair costs in an accident, even if you are at fault.

Question 16

How do I purchase insurance online?

Accepted Answer

• Go to the "Auto" category on the website or in the app. • Select the "CASCO Light" product. • Enter your details. • Pay for the policy. • Receive the electronic policy - it will appear in your personal account.