1. WHAT TO DO IF YOU NEED URGENT
MEDICAL ASSISTANCE ABROAD?
Call the Service Company (Assistance) at the numbers listed in your policy (certificate)
and in the Memo, and provide:
• your surname and first name;
• your insurance company – Halyk Insurance Company;
• answer the questions asked by the Service Company operator.
The Service Company is a representative of Halyk Insurance Company that organises the provision of medical and
other services in the event of an insured event in accordance with your policy programme.
IMPORTANT: notify the Service Company of the insured event in a timely manner and agree on the procedure
for receiving medical services! Failure to notify the Service Company and agree on your
actions may result in the refusal of insurance payment.
SERVICE COMPANY ORGANISING SERVICES ABROAD:
In Russia, Belarus, Armenia, Georgia, Japan, South Korea - BAR ‘Nova Assistance’ SRL
In other countries - AWP Servis Hizmetleri A. S.
For Russian citizens, regardless of the country of travel - BAR ‘Nova Assistance’ SRL
BAR “Nova Assistance” SRL
Address: Republic of Moldova, Chisinau, 10 Bucharest Street, MD-2001
WhatsApp: +37379005222 (text messages only)
Telegram bot: NovaAssistance_bot
Email: office@novasist.net
Telephone numbers:
- Egypt +20693666856 +20693666857;
- Turkey +902429880231 +902429880235;
- Bulgaria +35956918004;
- Thailand +66600035168;
- Other countries: +37322994955
AWP Servis Hizmetleri A. S.
Turkey, Üsküdar – İSTANBUL, Altunizade Mahallesi, Kısıklı Caddesi, No: 47/6
24-hour Call Centre:
- + 90 538 489 0649 (free for calls and messages)
- +90 216 528 3005
- +90 216 528 3006
Additional numbers:
- +90 216 528 3007
- +90 216 528 3008 (cost of calls depends on local communication tariffs)
e-mail:
awptr.interco@allianz.com
interco.tr@allianz.com
2. WHAT SHOULD I DO IF I COULDN'T GET IN TOUCH WITH A SERVICE COMPANY, DO YOU NEED HELP URGENTLY?
Contact the nearest medical institution and pay for medical care. At the earliest opportunity, but no later than 3 days after your request for medical help, report the insured event, by calling the Service company or the Insurance company "Halyk":
Contact center: +7 (727) 331-00-00
WhatsApp: +7 777 090 18 50
e-mail: info@skhalyk.kz